Shipping policy
Shipping Policy
Processing Time. Orders are processed within 3-5 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. Processing times may be longer during peak periods.
Shipping Methods and Delivery Times. We ship via Fedex. Estimated delivery times are:
- Standard: 5-7 business days
- Expedited: 2-3 business days
Delivery estimates begin after your order has been processed, not on the order date. Estimates are not guarantees, and we are not responsible for delays caused by carriers, customs, weather, or other events outside our control.
Shipping Rates. Shipping costs are calculated at checkout based on weight, destination, and shipping method.
Shipping Destinations. We ship to the United States only. We do not ship to P.O. boxes or APO/FPO addresses.
International Orders. Customers are responsible for all customs duties, taxes, and import fees charged by the destination country. These charges are not included in the item price or shipping cost.
Order Tracking. Once your order ships, you will receive a confirmation email with a tracking number.
Incorrect Addresses. Please make sure your shipping address is correct before submitting your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us, the customer is responsible for reshipping costs.
Lost, Stolen, or Damaged Packages. If your package arrives damaged, or tracking shows it as delivered but you did not receive it, please contact us at pennyandfelixstore@gmail.com within 24 hours.